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Netgear Support - FAIL :(

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*sigh*

So, my NETGEAR WNDR3700 WIRELESS ROUTER has failed. Working one day - Dying the next. This is the second WNDR3700 Router that has failed for me, with the same problem. The first one failed within a few months of ownership and was replaced by Netgear. This second (replacement) unit is now 3 years old and has failed of the same thing. At three years old, hardware failure for these is not shockingly rare but I was still hoping for Netgear to step up and fix/replace what seems like a design fault. I know I was hoping for too much... so far this is what has happened:

I logged into the support system and it shows me (to my delight) that the hardware warranty on my WNDR3700 goes thru to July 2015. YAY!

Then I notice that their support system is showing that this unit, was purchased this year. AAARGH!

Obviously a problem with the Netgear support and warranty system - but as it is showing that the unit is under warranty lets see if Netgear will honor it:

netgear wireless not working


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